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Choosing an Agency

7 questions to ask when choosing a digital agency

The seven things worth settling before you start working with an agency.

By Çetin Yanıksaz··Updated June 15, 2026·6 min read

TL;DR

Before working with a digital agency, settle these seven things: the expected result and timeline, price and scope, how you will follow progress, references, whether the design is built for your brand, the contract, and support after delivery.

Talk these seven things through before signing with an agency and the work is clear from the start, for both sides.

1. The expected result and timeline

Agree up front on which result is expected and by when. Work like search visibility is long-term; a realistic frame keeps both sides expecting the same thing.

2. Price and scope

Put in writing what the price covers and what costs extra. A fixed agreed number makes budgeting straightforward.

3. How you will follow progress

Decide up front how "what stage are we at?" gets answered: a weekly summary, a shared board, or a standing call.

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4-7. The other four

  • Live reference work, and clients you can talk to.
  • Whether the design is built for your brand or on a ready-made base.
  • A written contract and a defined scope.
  • How care, support and updates run after delivery.
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A good start is both sides expecting the same thing.

Frequently asked questions

What should I look for when choosing a digital agency?+

Look at live reference work, transparent written pricing, process visibility and post-delivery support. Avoid agencies giving exaggerated guarantees.

Agency or freelancer?+

If a single skill (say, just design) is enough, a freelancer can work. For brands wanting web, content, SEO and sustainability from one place, an agency/studio is safer and more continuous.

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Maora exists to do meaningful work with meaningful people and to build long-term partnerships. Let's talk about what's right for your brand.

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